Terms & Conditions and Refund Policy

1. About This Service

This service provides written business feedback, observations, suggestions and recommendations based on the information submitted by the client.

The feedback provided is based on lived experience, observation and an outside perspective and is intended for general business support purposes only.

By purchasing this service, you acknowledge that no specific results, outcomes or business success can be guaranteed.

The services provided do not constitute regulated legal, financial, therapeutic or professional advice.

Clients are encouraged to seek professional advice where appropriate for specific legal, financial, therapeutic or business matters.

2. Payment

Full payment is required before any review work will begin.

Once payment has been received, clients will be provided with access to the relevant review forms, booking links or service information required to proceed.

3. Cooling-Off Period and Cancellation Rights

As this is a business-to-business (B2B) service, clients have a 2-day cooling-off period to request a full refund, provided that the service has not yet commenced.

By submitting the review form and making payment, clients acknowledge that they request immediate performance of the service and understand that they will lose their right to cancel and receive a refund once the service has begun.

If a client cancels after the service has commenced, a partial refund may be issued at my discretion based on the percentage of work completed at the time of cancellation.

No refunds will be provided once the written feedback, recommendations or review has been delivered.

4. Done-For-You Written Review Service

This service is built around lived experience, observation and honest feedback.

While I strive to provide valuable and constructive feedback, I cannot guarantee specific outcomes or satisfaction.

The feedback provided is intended to offer an outside perspective and is based solely on the information submitted by the client.

Results may vary depending on individual business circumstances, implementation and external factors beyond my control.

No refunds will be issued based on dissatisfaction with the feedback received, as the service is designed to provide insights, observations and recommendations based on the information provided by the client.

Clients are encouraged to ask any questions about the service before purchasing to ensure that it is suitable for their needs.

If a client has questions or concerns regarding the feedback provided, they are encouraged to reach out for clarification or further discussion.

5. Client Responsibilities

Clients are responsible for providing accurate, truthful and complete information when completing forms, questionnaires or communications relating to the service.

I am not responsible for inaccurate feedback resulting from incomplete, misleading or incorrect information submitted by the client.

6. Confidentiality and Data Protection

I respect the confidentiality of my clients and will not share names, websites, personal details or identifiable business information without prior consent.

General business themes, scenarios or lessons may occasionally be discussed in broader educational content or social media posts. However, no identifying information will ever be disclosed.

Personal data submitted through forms, bookings or communications will only be used for the purpose of providing the purchased service.

Client information will only be retained for as long as necessary to complete the service and fulfil any legal or administrative obligations. Once no longer required, personal data will be securely deleted.

I comply with the UK General Data Protection Regulation (UK GDPR) and ensure that all personal data is handled in accordance with applicable data protection laws.

7. Limitation of Liability

The feedback, observations and recommendations provided through this service are for informational and general business support purposes only.

I am not liable for any business losses, financial losses, decisions, actions or outcomes resulting from the use of this service or reliance on the feedback provided.

Clients remain fully responsible for any decisions or actions taken following the use of this service.

Nothing in these Terms and Conditions shall limit or exclude liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation.

8. Delivery

Estimated delivery times are provided within each package description.

If any unexpected delays arise, clients will be updated as soon as reasonably possible with a revised estimated delivery timeframe.

9. 1-1 Calls and Live Sessions

I may offer additional services, including 1-1 business review and support calls designed to provide tailored feedback, support and business insights.

The support provided during these calls is based on lived experience, observations and general business support.

Please note that the feedback and recommendations provided during these calls do not constitute regulated legal, financial, therapeutic or professional advice.

While I strive to provide valuable support, it is important to understand that the information shared is based on personal experience and should be considered general guidance only.

Clients are encouraged to seek professional advice where appropriate for specific legal, financial, therapeutic or business matters.

All bookings for 1-1 calls are final and non-refundable, as the time is specifically reserved for you.

If you need to cancel or reschedule, please provide at least 24 hours’ notice.

If you are unable to provide the full notice due to unforeseen circumstances, please message me and I will do my best to accommodate your request where possible.

If less than 24 hours’ notice is provided, or a client does not attend the scheduled call, no refund will be issued.

If a client arrives late to a scheduled call, the session may still end at the originally scheduled time.

I will do my best to accommodate delays where possible. However, please be aware that the session may be shortened.

Please be advised that calls may be recorded for note-taking and reference purposes. By booking a call, clients consent to the recording of the session.

If you do not wish to be recorded, please inform me prior to the call.

Clients are responsible for checking booking times and ensuring they account for any applicable time zone differences.

In the event of internet or platform issues that interrupt the call, I will make reasonable attempts to reconnect.

If reconnection is not possible, alternative arrangements or rescheduling will be discussed where appropriate.

I reserve the right to refuse or terminate a call or service if abusive, inappropriate or unreasonable behaviour is exhibited.

In such circumstances, no refund will be issued.

Follow-up summaries, recordings or additional support may be provided at my discretion unless otherwise agreed in writing.

10. Dispute Resolution

If any concerns or disputes arise regarding the service provided, clients are encouraged to contact me directly using the contact details provided on this website so that I can attempt to resolve the matter promptly and in good faith.

I aim to respond to dispute-related communication within 48 hours during normal business hours.

If a matter cannot be resolved through direct communication, alternative dispute resolution methods, such as mediation, may be considered before pursuing further action.

Clients are encouraged to keep records of any concerns or disputes, including relevant dates, communications and details of the issue where appropriate.

11. Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of England and Wales.

Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Force Majeure

Neither party shall be liable for any failure or delay in performing their obligations under these Terms and Conditions where such failure or delay results from events beyond their reasonable control, including but not limited to acts of God, natural disasters, pandemics, epidemics, war, terrorism, civil unrest, government actions, strikes, labour disputes, technical failures or any other events that could not reasonably have been foreseen or prevented.

In the event of a force majeure occurrence, the affected party shall notify the other party as soon as reasonably practicable and shall take all reasonable steps to minimise the impact of the disruption.

If the force majeure event continues for a period of 30 days or more, either party may terminate the agreement without further liability to the other party.

13. Contact

If you have any questions regarding these Terms and Conditions or the service provided, please get in touch using the contact details provided on this website.

14. Changes to These Terms and Conditions

I reserve the right to update or modify these Terms and Conditions at any time. Any significant changes will be published on this website. Continued use of the service following any updates constitutes acceptance of the revised Terms and Conditions.

Last Updated: 17/06/26